Shipment

What is the status of my order?

You are updated on the status of your order by email at various moments during the dispatch process. You can also log in to your account and check what the status of your order is under ‘My orders’.

When will my order be sent?

We try to dispatch packages within 24 hours after the order has been placed, except at weekends and on public holidays. After your order has been dispatched, you will receive a track & trace number by email which will enable you to follow your package until it reaches your front door.

Where can I receive my order?

You will receive your order at your home address or at your work address. It is not possible to deliver to a PO Box address, collection point or an address abroad.

Can I change the delivery address of my order?

Unfortunately, we cannot change the delivery address once an order has been sent. We would like to point out that we do not resend the package if you have not been able to take receipt of it.

How can I monitor my order?

After your order has been dispatched, you will receive a track & trace number by email which will enable you to follow your package until it reaches your front door. Please do not hesitate to contact our customer service if you have any more questions or comments about dispatching your order.

When will my order be delivered?

Your package will be delivered within 2 working days. We dispatch all our packages via PostNL and, upon delivery, you may be asked to sign for receipt. If you are not home to take receipt of the package, the transport operator will leave a note behind containing information on how and when you can collect the package. The transport operator may also try to deliver your package another two times.

What are the delivery charges?

Dispatch is free of charge for orders worth more than € 100 including any applicable discounts. For orders worth less than € 100 including any applicable discounts, the delivery charges are € 4.95.

NB: You will have to pay the costs of returning your order yourself.

What can I do if there is something wrong with my order?

If, by mistake, you have received a product you did not order, or if something is missing from the order delivered, please do not hesitate to contact our customer service. Please send us as many details as possible, including your order number and specific product numbers.

I have still not received my order, but the track & trace number indicates that it has been delivered.

This sometimes happens and we find it very regrettable. In such instances it is possible that the package has been delivered to the neighbours and that the person who delivered it has forgotten to leave you a note in your letterbox. If this is not the case, please contact our customer service.