Shipping and Returns

If you are not satisfied, for whatever reason, with your online purchase, you can return the unused products. Products have to be returned within 14 days after the date on which the order was received. Unfortunately we cannot accept any returned products which were not purchased in the No-Excess.com web shop and neither can products which were purchased via our webshop be exchanged or returned at a store.

Returns

How can I return a product?

Log in and follow the instructions under the ‘return’ heading in my account > return and follow the instructions on the screen. If you have any problems, please send an email to webshop@no-excess.com.

Pack the products together with the returns form in properly sealed packaging. Write the address below on the outside of the package. Hand in your package to your local courier service in order to have the package returned to us.

Return address:

NO EXCESS B.V.
Maroastraat 79
1060 LG Amsterdam
The Netherlands

Reference number: original order number

NB: Always state the order number when you return something to us.

Can I exchange a product?

Unfortunately we cannot exchange your returned products. If you would like a different size, colour or product, you can place a new order in our webshop. The new order will then be delivered to you the following day (provided there are no problems at the delivery firm).

Does it cost anything to return products?

You can return the products to us by post. You will have to pay the immediate costs of returning the products. We recommend that you use a courier service which ensures the value of the products which your return. Always ask for a track & trace code when returning products. Without this code we will not be able to help you in the event that the products are lost by the delivery firm.

When will I receive the amount I paid for the returned products?

All goods will be inspected upon receipt. Products must be returned undamaged and must still bear the original labels. After the return has been approved, you will receive an email confirming that the amount will be refunded within 14 days to the account you used for the original purchase. You should take account of the fact that the speed of credit card refunds are always dependent on processes at your bank.

What should I do if the incorrect amount has been refunded?

Please contact our customer service department. We will try to resolve the problem as quickly as possible.

How do I return a defective product?

Our products have been carefully put together and are of a high quality. However, a fault may have occurred during manufacturing. If you think that the product is defective, please tell us immediately what is wrong and attach a photo to your message. Please note that, if products you have received are defective or damaged, you must inform us within a reasonable period after the defect or damage has been discovered. If a product exhibits defects or manufacturing faults upon receipt, you can return the product to us at our expense by filling in the returns form.

We will reimburse the costs of returning a defective product. Please send a copy of the consignment note, including the track & trace code and the package returns number to webshop@no-excess.com. After the return has been approved, you will receive an email confirming that the amount will be refunded within a couple of days to the account you used for the original purchase.

If you have a problem or complaint about a product that you bought in a store, we recommend that you contact the store in question. Contact information relating to our sales outlets can be found in our Store Finder.

You can also submit a complaint via the European Commission’s Online Dispute Resolution (ODR) Platform. The ODR Platform can be found at: http://ec.europa.eu/consumers/odr/

Can I keep my free gift when I want to return an item?

In case you want to return a complete order you also have to return the free gift you received during our giveaway promotion. Failing to return the gift could result in an extra charge. In case you want to return an item from your order but the order total remains above the minimum order amount required to obtain the gift, you can keep the gift and no extra costs will be charged.

Return conditions

Returned products are not accepted if not accompanied by a valid returns number.
The products are your own responsibility until they have been received in our warehouse.
All goods will be inspected upon receipt. Products must be returned undamaged and must still bear the original labels.
If products have been damaged or are in an unacceptable state, this will result in deductions on your repayments in connection with the product’s loss of value.
NO EXCESS reserves the right to refuse returns which have been reported or sent back outside the set deadline, or items of clothing which are not in the same condition as when we sent them out.